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Best Practice for Endpoint Agents with Antivirus Protection
With a typical antivirus program, excluding a folder prevents the AV program from monitoring data that are written to, or read from, the folder.
Excluding a binary or executable file prevents the AV engine monitoring executable during read and write operations.
It is recommended to whitelist all of the processes, files, and folders that are listed below.
Windows
| Endpoint Agent Installation Location | C:Program FilesManufacturerEndpoint Agent |
| Endpoint Agent Temp Folder Location | C:Program FilesManufacturerEndpoint Agenttemp |
| Processes | edpa.exe wdp.exe cui.exe cuil.exe kvoop.exe brkrprcs.exe brkrprcs64.exe prcs32.exe |
| Drivers | vfsmfd.sys vrtam.sys vnwcd.sys |
| Files | C:Program FilesManufacturerEndpoint Agent*.ead |
MacOS
| Endpoint Agent Installation Location | /Library/Manufacturer/Endpoint Agent |
| Endpoint Agent Temp Folder Location | /Library/Manufacturer/Endpoint Agent/Temp |
| Processes | edpa wdp cui kvoop |
| Drivers | N/A |
| Files | /Library/Manufacturer/Endpoint Agent/*.ead |