How to Obtain a Broadcom/Symantec Support Site ID

How to obtain your Broadcom Site ID

Your Support Site ID is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal, and is sent to the “Technical Contact” on the contract.

The ESD email contains your enterprise Site ID, contract number, and other information you need to register and download your Broadcom products.

Cannot find my Support ID

If you need help in finding your Site ID, please use the Support Site ID request Form to request your Site ID or use our Virtual Agent chat in the lower-right corner of this website.

Adding a Site ID to your profile (first-time users)

If you are a new user and need to add your Site ID to your profile on the Broadcom Support Portal, follow these steps:

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/
2. Select the appropriate product division:
   • Symantec Enterprise Security
3. Click on Case Management or Upgrade Account to request the Support Site ID.
4. Fill in all the required information and select the support area. If you do not know your Site ID, please use the Support Site ID request Form to request your Site ID.
5. After submitting your request, you will see the message “Thank you for upgrading! An email will be sent to your registered email address.”The request will either route to your current Site ID user administrator or if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.

Adding additional Site IDs to your profile

If you are an existing user and already have a Site ID, you can add additional Site IDs to your profile.

1. Log in to the Broadcom Support Portal at https://support.broadcom.com/user/
2. Select the appropriate product division:
   • Symantec Enterprise Security
3. Click MY TOOLS > SITE ACCESS REQUEST.
4. Fill in all the required information, including your Site ID and any supporting information.The request will either route to your current Site ID user administrator or, if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.