Customer Support

Effective as of February 21, 2020.

This “Privacy Policy” describes the privacy practices of Cloudrise, Inc. and our subsidiaries and affiliates (collectively, “Cloudrise”, “we”, “us”, or “our”) in connection with the https://www.cloudrise.com/ website, and any other website or service that we own or control and which posts or links to this Privacy Policy (collectively, the “Service”), and the rights and choices available to individuals with respect to their information.

We provide important information for individuals located California below.

Table of Contents

Personal Information We Collect

Information You Provide to Us.
Personal information you provide to us through the Service or otherwise includes:

  • Business and personal contact information, such as your first and last name, email and mailing addresses, phone number, professional title, and company name.
  • Registration information, such as information that may be related to an event, such as a webinar, you register for.
  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
  • Usage information, such as information about how you use the Service and interact with us, including information associated with any content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.
  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications
  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information We Obtain from Third Parties. 
We may receive personal information about you from third-party sources. For example, we may receive your contact information from a third party if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. We may obtain your personal information from other third parties, such as publicly-available sources.

Cookies and Other Information Collected by Automated Means

We and our service providers may automatically log information about you, your computer or mobile device, and activity occurring on or through the Service. The information that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information, and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access.  Our service providers may collect this type of information over time and across third-party websites and mobile applications.

On our webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies, and our emails may also contain web beacons.

See our Cookie Policy for more information.


How We Use Your Personal Information

We use your personal information for the following purposes:

To Operate the Service.
We use your personal information to:

  • provide, operate and improve the Service;
  • provide information about our products and services;
  • communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and administrative messages;
  • communicate with you about events, such as webinars, in which you participate;
  • understand your needs and interests, and personalize your experience with the Service and our communications;
  • provide support and maintenance for the Service; and
  • respond to your requests, questions and feedback

For Research and Development. 
We analyze use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.

To Send You Marketing and Promotional Communications.
We may send you Cloudrise-related marketing communications as permitted by law. You will have the ability to opt-out of our marketing and promotional communications as described in the Opt Out of Marketing section below.

To Comply with Law.
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For Compliance, Fraud Prevention, and Safety. 
We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With Your Consent.
In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

To Create Anonymous, Aggregated, or De-identified Data. 
We may create anonymous, aggregated, or de-identified data from your personal information and other individuals whose personal information we collect.  We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.


How We Share your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Affiliates. 
We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Service Providers.
We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy and are prohibited from using or disclosing your information for any other purpose.

Professional Advisors.
We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For Compliance, Fraud Prevention, and Safety.
We may share your personal information for the compliance, fraud prevention and safety purposes described above.

Business Transfers.
We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.


Your Choices

In this section, we describe the rights and choices available to all users. Users who are located within (a) California can find additional information about their rights below.

Opt out of marketing communications.
You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at privacy@cloudrise.com.  You may continue to receive service-related and other non-marketing emails.

Cookies and Browser Web Storage.
We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Service and third party websites. For more details, see our Cookie Policy.

Do Not Track.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Choosing Not to Share Your Personal Information.
Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services.  We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.


Other Sites, Mobile Applications, and Services

The Service may contain links to other websites, mobile applications, and other online services operated by third parties.  These links are not an endorsement of, or representation that we are affiliated with, any third party.  We do not control third party websites, mobile applications or online services, and we are not responsible for their actions.  Other websites, mobile applications, and other online services follow different rules regarding the collection, use, and sharing of your personal information.  We encourage you to read the privacy policies of the other websites, mobile applications, and other online services you use.

Security Practices

The security of your personal information is important to us.  We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect.  However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.


International Data Transfers

We are headquartered in the United States and may have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.


Children

As a general rule, children are not allowed to use the Service, and we do not collect personal information from them. We define “children” as follows:

  • Residents outside of Europe: anyone under 13 years old; and
  • Residents of Europe: anyone under 16 years old, or the age needed to consent to the processing of personal information in your country of residence.

If we learn that we have collected personal information of a child without the consent of the child’s parent or guardian, we will delete it.  We encourage parents with concerns to contact us.


Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Service.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.


How to Contact Us

Please direct any questions or comments about this Policy or privacy practices to privacy@cloudrise.com. You may also write to us via postal mail at:

Cloudrise, Inc.
Attn: Legal – Privacy
1601 Riverfront Drive #101
Grand Junction, CO 80501


Information for California Residents

Your California Privacy Rights

If you are a California resident, you have the following rights:

  • Information.  To request that we disclose the following information about our collection and use of your personal information during the past 12 months:
    • The categories of personal information that we have collected about you;
    • The categories of sources from which personal information is collected;
    • The business or commercial purpose for collecting or selling personal information;
    • The categories of third parties with whom we share your personal information;
    • Whether we have disclosed your personal information for a business purpose, and if so, the categories of personal information received by each category of recipient; and
    • Whether we have sold your personal information, and, if so, the categories of personal information received by each category of recipient.
  • Access.  To request a copy of the personal information that we have collected about you during the past 12 months.
  • Deletion.To request that we delete personal information about you that we have collected from you.
  • Opt out of sales.To direct us not to sell your personal information if we do, and if you are under 16 years of age, we are required to ask for affirmative authorization from you (or it you are under 13, your parent or guardian) to sell your personal information before we do so.
  • Nondiscrimination. To exercise your rights described above free from discrimination, such as denial of goods or services; price/rate increases for goods or services (including through grants of discounts/benefits or imposing penalties); decreases in service quality; or suggesting that such discriminatory acts may occur if you exercise your rights.  However, a difference in price or service quality is not discriminatory if reasonably related to the value to our business of the personal information we are unable to use due to the exercise of your rights, and we may offer you certain financial incentives that can result in different prices, rates or service quality.
  • Financial incentive program disclosures.  Receive a clear description of the material terms of any program involving financial incentives for the collection, sale or deletion of your personal information, and decide if you want to consent to be entered in it (you can revoke this consent at any time).

How to Exercise Your Rights

You may exercise the rights described above as follows:

Right to opt out of sales

In the event that we begin selling your personal information, we will offer a mechanism so that you may exercise your right to opt out of such sales

Right to information, access, and deletion

You may exercise the information, access and deletion rights described above by submitting a verifiable request to us by:

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child under 13.

The verifiable request must:

  • Provide sufficient information that allows us to reasonably verify you are a California resident about whom we collected personal information or their authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

These rights are not absolute, are subject to exceptions, and we may be required or permitted by law to decline your request.

Personal Information That We Collect, Use, and Share

The chart below provides information that we are required to give you under California law about the categories of personal information that we have collected, used and shared in the 12 months preceding the last update of this Privacy Policy.  See our Privacy Policy for a description of the sources of the personal information we collect, as well as the business and commercial purposes for which we collect, use and share this information.

*For a description of these categories, see the definition of Personal Information in Section 1798.140(o)(1) of the California Consumer Privacy Act.

** See the section of our Privacy Policy titled How We Share Your Personal Information for a description of the business purposes for which we disclose your personal information and the categories of third parties to which we disclose it.